Cancellation Policy – We Know Pets

At We Know Pets, we understand that sometimes you may need to cancel an order. We strive to make the cancellation process simple and hassle-free.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at support@suppliesforpet.com. We will do our best to accommodate your request if your order has not yet been processed for shipping.

Orders Already Processed or Shipped

If your order has already been processed or shipped, cancellation may no longer be possible. However, you may still be eligible to return the product(s) upon receipt, following our Return Policy. For details on return eligibility and procedures, please refer to our Return Policy.

Refunds

✅ Eligible Cancellations: Orders successfully canceled before processing will receive a full refund to the original payment method.

✅ Processing Time: Refunds may take up to 5 business days to be processed and reflected in your account. Processing times may vary depending on your payment provider.

Contact Us

📧 Email: support@suppliesforpet.com (We strive to respond within 24 hours.)
📞 Phone: +1 (478) 999-9553 (Monday – Friday, 9 AM – 4 PM MST)

If you have any questions about our Cancellation Policy or need assistance, feel free to contact us!