Customer Service at We Know Pets

At We Know Pets, we are dedicated to providing pet owners with a seamless and satisfying shopping experience. This page outlines our services and policies. If you can’t find the information you’re looking for, please contact us directly – we’re here to help!

Shipping & Delivery

🚚 Order Processing: Orders are typically processed within 1-2 business days. We strive to ship orders as quickly as possible.

📦 Shipping Methods: We offer a variety of trusted shipping options through carriers like USPS and FedEx. You can select your preferred shipping method during checkout.

💰 Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order, the shipping destination, and the selected shipping method.

🚛 Free Shipping: We may offer free shipping promotions from time to time. Check our website or sign up for our newsletter for the latest deals and offers.

⏳ Shipping Times: Estimated delivery times are provided at checkout and vary depending on the shipping method and destination. Please note that these are estimates, and actual delivery times may vary.

🚫 Shipping Restrictions: We currently only ship within the United States.

📌 How to Get a Shipping Quote:

• Add the products you want to your cart.
• Proceed to checkout.
• Enter your shipping address.
• Select your preferred shipping method, and a real-time shipping cost will be displayed.

Returns & Replacements

✅ We want you to be completely satisfied with your purchase.

📌 Return Eligibility: Please refer to our Return Policy for information on eligible products and conditions that apply.

📦 Return Process: Step-by-step return instructions can be found on our Return Policy page.

Ordering

🛒 You can place your order conveniently online through our secure website 24/7. If you need assistance with the ordering process or have any questions, our customer service team is available during business hours.

Payment, Pricing & Promotions

💳 Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options displayed at checkout.

💲 Pricing: All prices are listed in US dollars ($USD) and are subject to change without notice.

🎉 Promotions: We occasionally offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest offers!

Viewing & Managing Orders

👤 Account Management: Create an account or log in to your existing account to:

• Track your orders
• View past purchases
• Update your account information
• Manage your saved addresses

🛠 Updating Account Information: To update your personal details, log in to your account and make the necessary changes in the “My Account” section.

Privacy & Security

🔒 Your privacy and security are important to us. Our website uses industry-standard encryption to protect your personal and financial information. Learn more by reviewing our Privacy Policy.

📜 Terms & Conditions: By using our website and purchasing our products, you agree to our Terms and Conditions. Please review them before making a purchase.

Contact Us

📧 Email: support@suppliesforpet.com (We strive to respond to all emails within 24 hours.)

📞 Phone: +1 (478) 999-9553 (Monday – Friday, 9:00 AM – 4:00 PM MST)

📍 Mailing Address:
WeKnowPets LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

💬 Live Chat: Look for the chat icon at the bottom right of your screen to chat with us directly. (Available Monday – Friday, 9 AM – 4 PM MST)

📢 We Value Your Feedback
Your satisfaction is our top priority. If you have suggestions or feedback, let us know how we can enhance your shopping experience with We Know Pets!