🔄 Refund & Returns Policy | We Know Pets

At We Know Pets, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free 30-day return policy to ensure your shopping experience remains worry-free.

📌 Eligibility for Returns

To qualify for a return, your item must be:

✔ Unused and in the same condition that you received it.
✔ In the original packaging with all accessories included.
✔ Returned within 30 days of the purchase date.

⚠ Non-Returnable Items

Certain types of products cannot be returned, including:

🚫 Perishable goods (e.g., food items, plants, etc.).
🚫 Opened or used consumable products (e.g., pet treats, supplements).
🚫 Personalized or custom-made items (e.g., engraved pet tags).
🚫 Gift cards or digital vouchers.

📜 Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

💰 Partial Refunds

There are certain situations where only partial refunds may be granted:

✔ Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
✔ Any item returned more than 30 days after delivery.

🔄 Refund Process

1️⃣ Return Inspection: Once your return is received and inspected, we will send you an email confirmation.
2️⃣ Approval/Rejection: You will be notified whether your return has been approved or rejected.
3️⃣ Refund Issuance: If approved, your refund will be processed within 5-7 business days and automatically applied to your original payment method.

📌 Important: Refund processing time may vary depending on your payment provider.

⏳ Late or Missing Refunds?

If you haven’t received your refund yet, please follow these steps:

✔ Check your bank account again – sometimes, transactions take time to reflect.
✔ Contact your credit card company – they may have their own processing time.
✔ Reach out to your bank – banks often take additional time before a refund is officially posted.
✔ Still no refund? Contact us at support@suppliesforpet.com.

🎁 Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the return is processed, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

🔄 Exchanges

We only replace defective or damaged items. If you received a damaged or faulty product, please contact us within 7 days of receiving your order at support@suppliesforpet.com. We will provide instructions on how to proceed with the exchange process.

📦 Shipping Returns

If you need to return a product, please send it to:

📍 We Know Pets
WeKnowPets LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

📌 Return Shipping Costs:
✔ Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or defective product received).
✔ Shipping costs are non-refundable.
✔ If a refund is issued, the cost of return shipping may be deducted from your refund.

📌 Return Shipping Recommendations:
✔ Use a trackable shipping service or purchase shipping insurance, especially for high-value items.
✔ We cannot guarantee receipt of returned packages without a tracking number.

📞 Need Help? Contact Us!

📧 Email: support@suppliesforpet.com (We strive to respond within 24 hours.)
📞 Phone: +1 (478) 999-9553 (Monday – Friday, 9:00 AM – 4:00 PM MST)
📍 Address:
WeKnowPets LLC
30 N Gould St Ste R
Sheridan, WY 82801