At We Know Pets, we are committed to delivering your pet supplies promptly and ensuring your complete satisfaction with every purchase. This page provides important details about our shipping policies, delivery times, and return process.

📦 Shipping Information

🚛 Shipping Destinations:
We currently only ship within the United States.

📅 Shipping Options & Delivery Estimates:
When you place an order, we will estimate shipping costs and delivery dates based on:

• Item availability
• Your shipping address
• Selected shipping method

All available shipping options and estimated delivery times will be displayed during checkout.

💰 Shipping Rates:

• Shipping rates are calculated based on order weight and destination.
• All weights are rounded up to the next full pound to comply with carrier policies.

⏳ Order Processing Time:

• Orders are processed within 1-2 business days.
• Orders placed after 2:00 PM MST will be processed the next business day.
• Orders placed on weekends or holidays will be processed on the next business day.

🚚 Free Shipping:
We may offer free shipping promotions from time to time! Check our website or sign up for our newsletter to stay updated on current offers.

🔄 Return & Refund Policy

We want you to be 100% satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return process.

📌 Return Eligibility:

• Most new, unopened items can be returned within 30 days of delivery for a full refund.

🚫 Non-Returnable Items:
Some items cannot be returned, including:
❌ Perishable goods
❌ Opened or used consumables (e.g., pet medications, supplements)
❌ Personalized or custom-made items
❌ Gift cards

📌 Reasons for Returns:
✔ Customer Remorse: If you changed your mind about a product, you can return it within 30 days, as long as it is new, unopened, and in its original packaging. (Return shipping costs are the responsibility of the customer.)

✔ Incorrect or Defective Item: If you received an incorrect or defective item due to our error, we will:
✅ Cover the return shipping costs
✅ Provide a full refund or send a replacement (your choice)

📌 Refund Processing Time:
Your refund will be processed within 4 weeks after we receive the returned item. This includes:

• 5-10 business days for us to receive your return.
• 3-5 business days to inspect and process your return.
• 5-10 business days for your bank or credit card provider to process the refund.

📩 How to Return an Item

📧 Contact Us First:
To initiate a return, please contact us within 30 days of delivery:
📍 Email: support@suppliesforpet.com
📍 Phone: +1 (478) 999-9553 (Monday – Friday, 9:00 AM – 4:00 PM MST)

🆔 Return Authorization (RMA):
We will provide you with a Return Merchandise Authorization (RMA) number along with instructions for returning your item.

📦 Return Shipping Address:
We Know Pets
WeKnowPets LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

📌 Important Notes:
✔ All returned items must be in their original packaging, new and unused.
✔ Clearly write the RMA number on the outside of the package.
✔ We recommend using a trackable shipping service to ensure safe return.

📞 Contact Us for Assistance

📌 Have questions? Need help? We’re here for you!

📧 Email: support@suppliesforpet.com (We strive to respond within 24 hours.)

📞 Phone: +1 (478) 999-9553 (Monday – Friday, 9:00 AM – 4:00 PM MST)

📍 Mailing Address:
WeKnowPets LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States