Cancellation Policy

Cancellation Policy – Supplies for Pet

At Supplies for Pet, we understand that plans can change. Whether you’re ordering food for dogs, toys for cats, supplements for birds, or aquarium supplies, we’ve created a simple, straightforward, and hassle-free order cancellation process. Our goal is to ensure peace of mind and flexibility for all pet owners.

How to Cancel an Order

  • Act Quickly: Contact us immediately with your order number and cancellation request to maximize your chances of a full refund.
  • Contact: Email our dedicated support team at suppliesforpet.help@gmail.com with your request.
  • Full Refund Eligibility: Orders not yet processed or shipped are eligible for a full refund to your original payment method.
  • Clear Instructions: Provide order details, items, and reason for cancellation to ensure quick verification and processing.
  • Order Types: This policy applies to all product categories, including pet medications, food, accessories, and specialty supplies.

Orders Already Processed or Shipped

Once an order has entered processing or has been shipped, cancellation may no longer be possible. You may still be eligible to return the item(s) after delivery. Please refer to our Refund & Return Policy for step-by-step guidance. This ensures that even if cancellation isn’t possible, you can still receive support for refunds or replacements.

Partial Cancellations

If you wish to cancel part of your order (e.g., one item in a multi-item order), please contact support immediately. Partial cancellations are subject to processing availability and shipping status. We will guide you through the process and confirm your eligibility for a refund on the canceled items.

Refunds for Canceled Orders

  • Eligible Cancellations: A full refund is issued if the order is canceled before fulfillment begins.
  • Processing Time: Refunds typically appear within 3–5 business days, depending on your bank or card provider.
  • Partial Refunds: For partially canceled orders, refunds will reflect only the canceled items.
  • Non-Refundable Fees: Any shipping or handling fees already incurred may not be refundable if the order was partially fulfilled or shipped.

Special Considerations for Certain Products

  • Pet medications, supplements, and health-related products cannot be canceled after processing due to safety and regulatory reasons.
  • Perishable items, such as fresh bird treats or refrigerated fish supplies, may not be eligible for cancellation once shipping has begun.
  • Support will provide guidance on next steps if cancellation isn’t possible, including return or replacement options.

Need Help with Cancellations?

If you have questions about canceling your order or need assistance navigating the process, please contact our customer support team. We are here to help with all product types, including dog, cat, bird, parrot, fish, and other pet supplies.

  • Email: suppliesforpet.help@gmail.com
  • Store Name: Supplies for Pet
  • Address: Atlanta St SE, Marietta, Georgia 30060, United States
  • Phone: Not available at this time
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Note: This policy applies to U.S. orders only. For returned items after delivery, please refer to our Refund & Return Policy.

We aim to make every step of your order management easy, transparent, and fair, keeping your pets’ needs and your convenience in mind.