Customer Service

Customer Service – Supplies for Pet

At Supplies for Pet, we are committed to providing a smooth, secure, and satisfying experience for all pet owners. Whether you’re ordering dog food, aquarium supplies, bird care essentials, or any other pet product, our goal is to ensure your shopping experience is seamless from start to finish.

Shipping Information

  • Order Processing: All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Carriers: We use reliable carriers including USPS and FedEx, all with tracking options for your peace of mind.
  • Shipping Costs: Calculated at checkout based on weight, shipping method, and destination.
  • Estimated Delivery: USPS Ground Advantage (3–5 business days), USPS Priority Mail (≈3 business days), or FedEx 2-Day service.
  • Domestic Shipping Only: Currently, we ship exclusively within the United States.
  • Free Shipping: Occasional promotions offer free shipping—subscribe to our newsletter for updates.

For full details, please see our Shipping & Delivery Policy.

Returns, Exchanges & Replacements

  • Return Window: Most unopened items can be returned within 30 days of receipt.
  • Prepaid Return Label: We provide a prepaid label to simplify the return process.
  • Return Instructions: Follow the steps outlined in our Refund & Return Policy or contact our support team for guidance.
  • Exchanges: Exchanges are handled promptly for defective, damaged, or incorrect items.

Ordering & Payments

  • 24/7 Online Ordering: Place orders securely at any time through our website.
  • Accepted Payment Methods: Visa, Mastercard, American Express, Discover, and other major credit cards.
  • Currency: All prices are listed in USD and are subject to change without prior notice.
  • Promotions & Discounts: Exclusive offers are available through email sign-ups and seasonal sales.

Account & Order Management

  • Order Tracking: Log into your account anytime to monitor shipping updates and order status.
  • Manage Account Details: Update billing, shipping, and login information from your customer dashboard.
  • Order History: Access past orders and receipts conveniently for reference or reordering.

Privacy & Security

  • Secure Checkout: All transactions are protected with SSL encryption and industry-standard security protocols.
  • Privacy Commitment: We respect your data and never share personal information without consent. Review our full Privacy Policy for details.
  • Data Protection: Your account information is stored securely and handled according to strict privacy guidelines.

By using our website and placing an order, you agree to comply with our Terms & Conditions.

Contact & Support

If you have questions, need assistance, or require guidance about any product, our team is here to help. Contact us during support hours for fast, friendly service.

  • Email: suppliesforpet.help@gmail.com
  • Store Name: Supplies for Pet
  • Business Address: Atlanta St SE, Marietta, Georgia 30060, United States
  • Phone: Not available at this time
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Frequently Asked Questions (FAQ)

Before contacting support, you may find immediate answers in our FAQ section regarding:

  • Product usage for dogs, cats, birds, fish, and small pets
  • Order tracking and delivery updates
  • Returns, refunds, and exchanges
  • Account management and secure checkout
  • General pet care guidance and supplies recommendations

Additional Support & Resources

Supplies for Pet strives to go beyond basic support. Our resources include:

  • Step-by-step product guides for all types of pets
  • Care instructions and tips for maintaining pet health and safety
  • Guidance for first-time pet owners on selecting the right supplies
  • Updates on promotions, seasonal offers, and new arrivals