Ordering & Payments

• How do I place an order? Orders can be placed 24/7 through our secure website. Simply browse the category (dogs, cats, birds, parrots, fish), select your items, and proceed to checkout.
• Which payment methods are accepted? We accept all major credit/debit cards including Visa, Mastercard, American Express, and Discover.
• Can I modify my order after placing it? Orders can be modified or canceled within 1–2 hours of submission. Please see our Cancellation Policy for details.
• Do I need an account to order? No, but creating an account allows you to track your order, save addresses, and access order history.

Shipping & Delivery

• Where do you ship? We currently ship to all U.S. addresses only.
• How long does shipping take? Orders typically ship in 1–2 business days. USPS Ground Advantage takes 3–5 business days, USPS Priority ≈3 days, and FedEx 2-Day takes 2 business days. For details, see our Shipping & Delivery Policy.
• Can I track my order? Yes, a tracking number is emailed once your order ships.
• Do you offer free shipping? Occasionally. Sign up for our newsletter for promotions and discounts.
• Can I ship to a P.O. Box? Some items may not be deliverable to P.O. Boxes. We recommend a street address for all orders.

Returns, Refunds & Replacements

• Can I return an item? Most unopened items can be returned within 30 days. Opened pet medications or supplements cannot be returned. See our Refund & Return Policy for full instructions.
• How long do refunds take? Refunds are processed within 5–7 business days after we receive the returned item.
• What if I receive a damaged or incorrect item? Contact our support team within 48 hours of delivery. Provide your order number and photos. A replacement or refund will be issued.
• Do you accept international returns? No, currently returns are only accepted for U.S. orders.

Products & Usage

• Are your pet medications safe? Yes, we carry only pharmaceutical-grade products, carefully sourced and manufactured under strict standards.
• Do I need a prescription? For most items, including fish medications, you do not need a prescription. We aim to make treatment accessible for all pet owners.
• Can I use the same product for different pets? Always read labels carefully. Products are species-specific. For example, fish antibiotics are only for aquarium use, and dog or cat supplements should only be used for those animals.
• How do I store medications? Store in a cool, dry place away from direct sunlight and keep out of reach of children and pets.
• Do you carry supplies for all pet types? Yes, we provide products for dogs, cats, birds, parrots, fish, and small mammals, including food, accessories, medications, and health supplements.

Account & Support

• How do I track my order? Log in to your account or use the tracking link emailed to you after shipping.
• How do I contact customer support? Email us at suppliesforpet.help@gmail.com. Include your order number and questions for faster assistance.
• Are my details safe? Yes, our website is secured with SSL encryption. Read our Privacy Policy for more information.
• Can I subscribe for updates and discounts? Yes, subscribe to our newsletter for promotions, product news, and care tips for all pets.

Pet Care Tips & Guidance

• Dogs & Cats: Ensure balanced diet, regular vet check-ups, and use supplements as needed.
• Birds & Parrots: Maintain proper cage hygiene, diet variety, and environmental enrichment.
• Fish & Aquariums: Monitor water quality, treat infections promptly, and avoid overcrowding.
• Small Mammals: Provide proper bedding, enrichment, and nutritional care.
• When in doubt: Contact our support team for professional guidance tailored to your pet’s needs.

Still Have Questions?

If you cannot find the answer here, our friendly support team is ready to assist:

• Email: suppliesforpet.help@gmail.com
• Store Name: Supplies for Pet
• Address: Atlanta St SE, Marietta, Georgia 30060, United States
• Phone: Not available at this time
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We strive to provide complete support for all your pet supply needs—quick, reliable, and professional.