Shipping Policy
Shipping & Delivery Policy – Supplies for Pet
At Supplies for Pet, we are committed to delivering all your pet supplies—including dog, cat, bird, parrot, fish, and small animal products—quickly, securely, and reliably. This Shipping & Delivery Policy provides a detailed overview of our shipping process, estimated delivery times, tracking information, and how we handle damaged or delayed orders.
Shipping Overview
- Shipping Area: United States only. We currently do not ship internationally.
- Order Processing Time: 1–2 business days (Monday–Friday, excluding holidays).
- Carriers: We partner with USPS and FedEx to ensure reliable delivery for all types of pet products.
- Shipping Cost: Calculated at checkout based on destination, weight, and selected shipping method.
- Order Handling: Each order is carefully packed to prevent damage, with attention to fragile items like glass aquariums or ceramic bird feeders.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| USPS Ground Advantage | 3–5 business days | Calculated at checkout |
| USPS Priority Mail | ≈3 business days | Calculated at checkout |
| FedEx 2-Day | 2 business days | Calculated at checkout |
Note: Delivery times may be affected by carrier delays, weather conditions, or high-volume periods such as holidays or special sales.
Tracking & Delivery Updates
- Order Tracking: A tracking number is provided via email as soon as your order ships.
- Delivery Updates: Tracking information may take a few hours to update after shipment. Occasional delays may occur during transit.
- Delivery Confirmation: We recommend signing for high-value items to ensure receipt and prevent loss.
Shipping Restrictions
- Domestic Shipping Only: Currently, we only deliver within the United States.
- P.O. Boxes: Certain products, especially large or fragile items, may require a valid street address for delivery.
- Hazardous Items: Some pet supplies (e.g., certain medications or cleaning chemicals) may have additional shipping restrictions per carrier regulations.
Damaged, Lost, or Delayed Orders
Damaged or Missing Items
If any item arrives damaged or is missing, contact us within 48 hours of delivery. Include your order number and photos of the packaging and product for faster resolution.
Lost or Delayed Shipments
If your package tracking hasn’t updated or is delayed, allow up to 5 additional business days past the expected delivery date. Our team will work with the carrier to resolve any issue promptly.
Packaging & Handling
- Secure Packaging: All pet supplies are packaged to prevent damage, including fragile, perishable, or heavy items.
- Temperature-Sensitive Items: Certain products, such as fish medications or supplements, are shipped with packaging that helps maintain stability during transit.
- Environmental Responsibility: We use recyclable and eco-friendly packaging materials whenever possible.
Contact Us for Shipping Support
- Email: suppliesforpet.help@gmail.com
- Store Name: Supplies for Pet
- Address: Atlanta St SE, Marietta, Georgia 30060, United States
- Phone: Not available at this time
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Our customer service team is ready to assist with questions about order tracking, delivery issues, or product handling.
Additional Shipping FAQs
- Can I change my shipping address after placing an order? Contact us immediately—changes may not be possible once the order is processed.
- Do you offer expedited shipping for large or heavy items? Yes, we offer FedEx 2-Day for eligible products.
- How do I know my pet supplies are safe during transit? All items are securely packaged to prevent damage, and sensitive products are shipped with extra care.
- What happens if I am not home for delivery? Carriers will follow their standard delivery procedures, including leaving a notice or attempting redelivery.
