Return & Refund Eligibility

• Returns are accepted within 30 days of purchase for most products.
• Items must be unused, unopened, and in original packaging for safety and quality assurance.
• Opened or used medications, supplements, or other health-related pet products cannot be returned due to safety and health regulations.
• Damaged, defective, or incorrect items must be reported within 48 hours of delivery for a replacement or refund.
• Returns are accepted for USA orders only. International returns cannot be processed at this time.
• Some fragile or perishable items, including aquarium medications, specialty bird supplements, or temperature-sensitive products, may have special return restrictions.

How to Request a Refund or Return

1. Email our support team at suppliesforpet.help@gmail.com with your order number and reason for return.
2. Once your request is approved, we will provide a prepaid return label along with detailed instructions for returning your item.
3. Items returned without prior authorization may be refused or delayed.
4. Ensure that all returned items are securely packaged to avoid damage during transit.

Refund Processing

• Refunds are issued to the original payment method once the returned items are received and inspected.
• Processing typically takes 5–7 business days after we receive your return.
• If a refund does not appear after 10 business days, check with your payment provider.
• Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.
• Partial refunds may be issued if items are opened, used, or missing parts.

Non-Refundable Items

• Opened or used pet medications, supplements, or antibiotics
• Gift cards or promotional items
• Products not purchased directly from Supplies for Pet
• Perishable items that have been opened or used
• Items returned after the 30-day window without prior approval

Exchanges & Replacements

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Photos of the product or packaging may be requested for verification. Upon approval, we will provide a replacement item or issue a full refund based on your preference.

For product exchanges involving different sizes or types of pet supplies, availability may vary, and we will confirm options via email.

Special Considerations for Perishable or Sensitive Items

• Temperature-sensitive medications, supplements, or fish antibiotics require proper handling and may be eligible for replacement if compromised during shipping.
• Perishable items such as fresh bird treats, live fish feed, or refrigerated products may have specific return instructions and time frames.
• Please contact us immediately if perishable items arrive damaged or improperly stored during transit.

Need Assistance?

• Email: suppliesforpet.help@gmail.com
• Store Name: Supplies for Pet
• Address: Atlanta St SE, Marietta, Georgia 30060, United States
• Phone: Not available at this time
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

For additional information about shipping times and policies for all pet supplies, please see our Shipping & Delivery Policy.

We are committed to providing you with the best support and guidance for returns, refunds, and product care across all types of pets.